|
|
Adtech Solutions
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
|
Altitude Software
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
|
Amcat
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
|
Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
|
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
|
Applied Business Technologies
Provider of Call Center recording and quality audit solutions.
|
Apropos Technology, Inc.
Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
|
Astute Solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
|
Authtel
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
|
Avotus
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
|
Braxtel Communications
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
|
C3Gatway Products: ContactIP
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
|
Cacti Inc
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
|
Call Center Technologies
A software developer, VAR, and partner covering both the call center and help desk industries.
|
Callscripter
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
|
CenterForce Technologies, Inc.
Offers a range of web based call center management tools.
|
Centergistic Solutions
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
|
ChaseData Corporation
Specializes in delivering predictive dialing software to medium and large call centers.
|
Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
|
Concerto Software, Inc.
Offers comprehensive software and services for customer interaction management.
|
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording.
|
CosmoCom
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
|
Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
|
Data Collection Resources
Offers monitoring and agent evaluation software.
|
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions.
|
Digisoft Computers
Vendor of scripting software for call centers.
|
Digivoice
Developers and implementers of complete contact center software solutions.
|
DTS Group
Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
|
e-talk Corporation
Offers call center and help desk software to aid monitoring and evaluation.
|
EchoPass
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
|
|
|
