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24Customer
(NL) - Independent consultancy firm with a way of working to decrease costs and to increase sales. This company works world wide.
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Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
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Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
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Angel Infinity, Inc.
(US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.
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Ascentys
(ZA) - Management Consultancy on a broad range of business related disciplines, of which Call Centre is one.
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At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
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Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
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Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
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BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.
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Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
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Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
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Call Center Monitoring
(US, IN) - provides quality monitoring services. This company will monitor your communications and provide daily quality reports.
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Call Centre Development
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
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Call Centre Management Specialists Limited
(UK) - Provide consultation services and solutions to the call centre industry.
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CCIT Staffing Services
(US) - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.
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CCOA, Inc.
(US) - Call center outsourcing consultants. Offer a free advisory service.
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CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.
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Chris Collie Associates
(US) - A call center/teleservices e-learning and training company.
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CI2I
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
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CM Insight
(UK) - A consultancy that takes the customer's view. This website also offers free research papers.
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Colorado Call Center Management Corporation
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
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Contact Center Compliance
(US) - Online DNC list cleansing. This website provides a free trial.
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Contact Center Professionals, Inc.
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
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Contact Centre Action
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
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Contact Knowledge LLC
(US) - A consultancy that offers call center assessment services. This company is also a value added reseller.
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Copper Sky Consulting, Inc.
(US) - Consultancy specializing in helping customers transition from legacy TDM to Internet Protocol Contact Centers.
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Customer Relationship Metrics
(US) - Produces customer relationship management research.
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Customer Solutions Group
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
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Darryl Beckford Limited
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
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Dial Interactive
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
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